Movers Notting Hill Privacy Policy
This Privacy Policy explains how Movers Notting Hill collects, uses, stores, and protects personal data relating to customers in the Notting Hill area. It is intended to comply with the UK General Data Protection Regulation and relevant data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Notting Hill customers and prospective customers within the Notting Hill area, including individuals making enquiries, booking moves, requesting quotations, or otherwise interacting with us for moving and related services. It also applies to personal data collected through our website, written correspondence, and verbal communications.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. Categories of personal data we may collect include:
Identification and contact details such as name, postal address, property addresses for collection and delivery, and other contact information you provide so that we can communicate with you and perform our services.
Service and booking information such as requested moving dates, inventory details, access information for properties, special instructions, payment status, and records of quotations and bookings.
Financial information such as limited payment details necessary to process your transactions. Full payment card details are typically processed securely by our payment service providers and are not retained by us beyond what is necessary for transaction confirmation and accounting records.
Communication records such as records of your enquiries, complaints, feedback, and other communications with us, including notes from telephone calls and information submitted through any contact forms.
Technical data such as basic device and browsing information in connection with the use of our website, including approximate location and browsing preferences, where this is collected via cookies or similar technologies and only where permitted by law.
How We Collect Personal Data
We collect personal data in several ways, including:
Directly from you when you request a quotation, make a booking, contact us with an enquiry, or provide information to our staff during a move.
Automatically, when you visit our website and certain technical data is collected through cookies and similar tools, subject to your browser settings and any consent requirements.
From third parties where this is necessary to provide our services, for example from property agents, building managers, or other intermediaries who are arranging a move on your behalf, and who are permitted to share your data with us.
Lawful Basis for Processing
We rely on the following lawful bases under data protection law to process your personal data:
Performance of a contract: When processing is necessary to provide moving services, issue quotations, manage bookings, transport your belongings, handle payments, and generally fulfil our contractual obligations to you.
Compliance with legal obligations: When processing is required to meet our legal and regulatory obligations, such as accounting, taxation, and responding to lawful requests from public authorities.
Legitimate interests: When processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes improving our services, managing our relationship with you, preventing fraud, ensuring the security of our premises, vehicles, and systems, and maintaining appropriate business records.
Consent: When you have clearly consented to certain types of processing that are not strictly necessary to provide our services or comply with the law, such as specific marketing communications or the use of non-essential cookies on our website. You may withdraw your consent at any time where we rely on it.
Purposes for Which We Use Personal Data
We use personal data for the following purposes:
To provide, manage, and complete moving and related services that you have requested, including quotations, planning, transport, and aftercare.
To communicate with you about your enquiry or booking, including confirming details, sending updates, and responding to your questions.
To manage payments, process refunds where applicable, and maintain accounting and financial records.
To improve our services, train staff, and monitor quality, for example by reviewing feedback or analysing how customers use our services.
To send service-related messages and important updates regarding changes to this Privacy Policy or our terms.
To comply with legal obligations, enforce our contractual rights, and assist law enforcement or regulatory authorities where required by law.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including any legal, regulatory, tax, accounting, or reporting requirements. In determining retention periods, we consider factors such as the nature of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes by other means.
In general, we retain customer records related to moves and associated transactions for a number of years after the completion of the service to comply with legal obligations and to be able to respond to queries or disputes. Communication records, quotations that do not lead to a booking, and technical data may be kept for shorter periods, unless there is a specific reason to retain them for longer, such as an ongoing complaint or investigation.
When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors: We may engage third party companies to act as data processors on our behalf, for example providers of payment processing, vehicle tracking, information technology services, cloud storage, and customer management systems. These processors are only permitted to use personal data in accordance with our instructions and for the specified purposes, and they are required to protect your data with appropriate security measures.
Professional advisers: We may share data with professional advisers such as accountants, auditors, or legal advisers where necessary for our legitimate interests and to meet our legal obligations.
Authorities and regulators: We may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities where we are required or permitted to do so by law.
Business transfers: In the event that our business is reorganised, merged, or sold, personal data may be transferred as part of that transaction, in which case we will ensure that appropriate protections are in place and that your rights continue to be respected.
International Transfers
Where we use service providers or processors located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using jurisdictions that have been recognised as providing adequate protection or implementing standard contractual clauses or other approved safeguards. Further details can be provided on request.
Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, encryption, secure storage, staff training, and procedures for handling data incidents. While we take reasonable steps to secure personal data, no transmission or storage can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection.
Right to object: You have the right to object to processing that is based on our legitimate interests, including certain types of profiling. We will stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Right to data portability: Where processing is based on consent or the performance of a contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, or to transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your rights have been infringed.
Children's Data
Our services are not directed at children and we do not knowingly collect personal data relating to children except where it is necessary in connection with a service being provided to an adult customer, for example when listing household items. If we become aware that we have collected personal data directly from a child without appropriate consent, we will take steps to delete such data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any amended version will apply from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal data.
