Movers Notting Hill Terms and Conditions of Service
These Terms and Conditions set out the basis on which Movers Notting Hill provides removal, packing, storage and related services. By requesting, accepting or paying for any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation that requests or purchases the services.
We, us, our means Movers Notting Hill.
Services means removal, packing, unpacking, loading, unloading, transportation, storage, and any additional services we agree in writing to provide.
Goods means the items, belongings, furniture, equipment, or other property that we are required to move, handle, or store.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
We provide domestic and commercial removal and associated services within our service area and, where agreed, to other destinations. The specific services, dates, times and locations will be set out in your quotation and booking confirmation.
Unless expressly agreed in writing, the services do not include dismantling or reassembling furniture or equipment, disconnecting or reconnecting appliances, lifting items through windows or over balconies, removing doors or windows, or carrying out any work that requires specialist qualifications or equipment.
3. Booking Process
3.1 You may request a quotation by contacting us and providing full and accurate details of the addresses, access conditions, volume and nature of goods, special items, and any particular requirements.
3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the price or, if necessary, refuse to provide the services.
3.3 A quotation does not constitute a binding contract. A contract is formed only when we confirm acceptance of your booking and, where applicable, receive any required deposit.
3.4 Bookings are subject to availability. We do not guarantee specific dates or times until we issue written confirmation.
3.5 You are responsible for checking that the details on the quotation and confirmation are correct. Any errors must be notified to us as soon as possible.
4. Prices and Payment Terms
4.1 Prices are set out in our quotation and may be based on hourly rates, fixed fees, or a combination of both, as specified. Prices are given in pounds sterling unless otherwise stated.
4.2 We may require a deposit to secure your booking. The amount and due date for the deposit will be stated in your quotation or confirmation.
4.3 Unless otherwise agreed in writing, the balance of the price is payable on or before completion of the services on the moving date. We may refuse to unload or release goods until payment is received.
4.4 Payment must be made using the accepted methods stated in your quotation or confirmation. You are responsible for any bank or payment provider charges.
4.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and may suspend or cancel any further services until full payment is received.
4.6 Any additional work or waiting time arising from circumstances outside our control, such as delayed access, extended loading or unloading, or changes in the inventory of goods, may be charged at our prevailing rates.
5. Changes to Booking
5.1 If you wish to change the date, time, addresses, or scope of the services, you must notify us as early as possible. All changes are subject to availability and our written agreement.
5.2 We may adjust the price to reflect any changes in distance, volume of goods, access conditions, staffing requirements, or duration of the services.
5.3 If we are unable to accommodate your requested changes, the original booking will remain in place unless you cancel it in accordance with the cancellation terms below.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by giving us written notice.
6.2 We reserve the right to apply cancellation or postponement charges that reflect the notice period and our reasonable costs, including lost bookings and staff allocation.
6.3 If you cancel or postpone with sufficient notice, as stated in your quotation or confirmation, we may refund all or part of any deposit paid. If cancellation occurs at short notice, we may retain the deposit and charge a proportion of the quoted price.
6.4 We may cancel the contract or suspend services if you fail to pay any sum when due, provide misleading information, or otherwise materially breach these Terms and Conditions.
6.5 If we cancel for reasons within our control, you will be refunded any sums paid for services not provided. We will not be liable for any indirect or consequential losses you may incur due to such cancellation.
7. Your Responsibilities
7.1 You must ensure that you have the legal right to move the goods and that they are not stolen, unlawful, or in breach of any regulations.
7.2 You must obtain, at your own expense, all necessary permissions, permits, parking arrangements, keys, access codes, and authorisations required for us to carry out the services.
7.3 You are responsible for ensuring that the premises are safe for our staff and that access routes are clear. This includes ensuring that stairways, lifts, corridors, and doorways are suitable for moving the goods.
7.4 You must pack your goods safely and securely unless we have agreed to provide packing services. We are not responsible for damage arising from inadequate packing by you or a third party.
7.5 You must remove from the goods any items that are hazardous, flammable, perishable, valuable, fragile, or otherwise unsuitable for transport unless specifically agreed with us in advance.
7.6 You must be present, or represented by an authorised person, at the collection and delivery points to oversee the services, check inventories where applicable, and sign any relevant documentation.
8. Items We Do Not Accept
8.1 Unless expressly agreed in writing, we do not carry, store, or handle the following:
Explosives, firearms, weapons, ammunition, or similar items.
Flammable, corrosive, toxic, or hazardous materials, including gas bottles and chemicals.
Perishable items or food requiring controlled conditions.
Animals, plants, or live organisms.
Cash, precious metals, jewellery, watches, fine art, antiques, collections, or items of exceptional value.
8.2 If any such items are included without our consent, we have no liability for loss or damage and may arrange for their removal, disposal, or return at your cost, in accordance with applicable laws and waste regulations.
9. Waste and Disposal Regulations
9.1 We comply with relevant waste and environmental regulations when handling and disposing of unwanted items.
9.2 If you request us to dispose of any goods, you confirm that you have the right to authorise disposal. Once disposed of, these goods cannot be recovered.
9.3 Additional charges may apply for the removal or disposal of bulky items, electrical goods, or materials classed as controlled waste.
9.4 We will not accept or remove any items that are prohibited by law or that we reasonably believe present a health, safety or environmental risk.
10. Access, Parking and Property Protection
10.1 You are responsible for providing suitable parking for our vehicles at both collection and delivery locations, including obtaining any permits where required.
10.2 If parking is not available or is restricted, we may charge for additional time, walking distances, or shuttle services required to complete the move.
10.3 We take reasonable care to protect your property and premises during the services. You should inform us of any vulnerable surfaces, fixtures, or areas that require special attention.
10.4 We are not liable for damage to driveways, paths, or access routes where the ground is not suitable for heavy vehicles, unless caused by our negligence.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property arises only where such loss or damage is caused by our negligence or breach of contract.
11.2 We are not liable for loss or damage that arises from:
Goods that are inherently defective, fragile, or susceptible to damage.
Inadequate or improper packing not carried out by us.
Normal wear and tear, minor scratches, or cosmetic damage.
Weather conditions, traffic delays, or other events beyond our reasonable control.
Acts or omissions of you or any third party.
11.3 Our liability for loss of or damage to goods, where applicable, may be limited to a set amount per item or per consignment, as stated in your quotation or confirmation, unless you agree additional cover with us in writing.
11.4 We are not liable for any indirect or consequential loss, including loss of profits, loss of income, loss of use, or loss of opportunity, arising from or in connection with the services.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law.
12. Timeframes and Delays
12.1 Any timeframes for arrival, loading, transit, or delivery are estimates only and are not guaranteed unless expressly agreed in writing.
12.2 We are not responsible for delays caused by traffic, roadworks, accidents, extreme weather, mechanical breakdown, or any other circumstances beyond our reasonable control.
12.3 If delays occur, we will use reasonable efforts to complete the services as soon as practicable. Additional waiting time or rescheduling may be charged at our prevailing rates.
13. Claims and Complaints
13.1 You should inspect your goods and premises as soon as reasonably possible after completion of the services.
13.2 Any visible loss or damage must be notified to us in writing as soon as possible, and in any event within a reasonable period after completion of the services, providing full details and any available evidence.
13.3 We may require you to provide photographs, receipts, or other information to assess any claim. You must cooperate with us in investigating and resolving any complaint.
13.4 Making a complaint or claim does not entitle you to withhold payment of any undisputed sums due under the contract.
14. Insurance
14.1 We maintain appropriate insurance in connection with our services, subject to policy terms, exclusions, and limits.
14.2 Our insurance does not replace your own household, business, or specialist insurance policies. You are strongly advised to ensure that your goods are adequately insured for the duration of the move and any storage period.
15. Storage Services
15.1 Where we provide storage, the goods will be stored at a facility chosen by us. We may move the goods between facilities without notice if reasonably necessary.
15.2 Storage charges are payable in advance, as specified in your quotation or confirmation. Late payment may result in restriction of access to the goods.
15.3 You must not store any prohibited or hazardous items. We may inspect goods in storage where we have reasonable grounds to suspect a breach of these Terms and Conditions or any legal requirement.
15.4 If storage charges or other sums remain unpaid for a prolonged period, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them to recover outstanding amounts, in accordance with applicable law.
16. Data Protection
16.1 We collect and use your personal information to manage your booking, provide the services, process payments, and communicate with you.
16.2 We take reasonable steps to keep your information secure and to use it only for legitimate business purposes and as required by law.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any contract between you and us are governed by the laws of England and Wales.
17.2 Any dispute arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
18.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent.
18.4 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
